Moo's Art Studio | FAQ
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FAQ

How Far in Advance Should I Place My Order?

Usually a few weeks in advance will do for celebration cakes, but we can book up months in advance during wedding season. To be safe, get in touch with us as soon as you know the date of your party. For wedding cakes, most clients book us as soon as they know they’re engaged-that way they’re much more likely to secure their wedding date.

How Do I Place an Order?

Please fill out and submit the order a fabulous cake form on the contact page or contact our customer service on Wechat. We will contact you with a quote or to set up a design appointment.

How Do I Pay For My Cake and Secure My Date?

All orders require a 50% non-refundable deposit at the time of the order to hold the date, with the balance due prior to delivery/pick up. We accept all major credit cards as well as good old fashioned cash, Cheque and EMT.

Can I Visit Your Studio?

Sorry to disappoint, but we’re not that kind of bakery. We are by-appointment only. Since we make everything to order, I’m afraid we are not open to the public as a walk-in place to buy sweet treats.

Any Policies I Should Know About?

Orders are not confirmed until we receive your signed contract and 50% non-refundable deposit. If we do not receive these within three (3) business days of your quote, your date may become unavailable. Cake orders placed with less than two weeks notice require payment in full at the time of ordering. If you cancel your order within three (3) business days of the event, your balance payment is still due.